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Frequently Asked Questions

Frequently Asked Questions

Can’t find the information you’re looking for? Email us at info@giantinvitations.com.au

Showroom and Service Locations

Do you have a store we can visit?

 

Yes, we do. We are located at 476 Sydney Road, Brunswick in Melbourne and we’re open from 10 am to 6 pm Monday to Friday, and Saturday 11 am to 3 pm.

Customer support is still available after store hours via live chat and email.

 

Do we need to make an appointment before visiting the store? 

 

It would be best to book an appointment so that we can give you our undivided attention while discussing your invite options. To book an appointment just tap on the calendar URL below:

https://calendly.com/attila-4/showroom

 

Do you offer video consultations?

Most definitely. You can book a phone or video consult here:

https://calendly.com/attila-4/call

 

Do you ship interstate and internationally?

Yes, we can. We cater to customers throughout Australia and internationally. For more information about international shipping please see our shipping FAQs.

Ordering Samples

What’s included in the free sample pack?

Free sample pack includes our signature paper stocks and most popular print finishes such as foil stamping and popular embellishments. It’s a perfect place to start if you’re not sure what you like just yet. To order your free sample pack just head to this page: giantinvitations.com.au/page/free-samples-pack/

 

How can I get individually picked samples?

Simply go to the product page of the design you like and click on the ‘Order Sample’ button to add a sample to your cart. We will mail out the samples to you using the shipping method you’ve chosen at checkout.

 

Do I have to pay for samples?

There is a small cost associated with some samples that don’t have a ‘free sample’ sticker – but the cost of up to 5 samples you ordered will be refunded to you via a sample redemption code when you place a personalised order.

 

Can I order samples of matching accessory cards?

We will include the best matching sets for the samples you’re ordering, such as RSVP and Wishing Well cards.

They will give you an excellent idea as far as the size, paper stock options and print finishes are concerned.

You will work with a professional designer and we will match the sets perfectly to your invitations.

Costings

How much are your cards?

The costs per card vary greatly, ranging from $2.50 to $22 each. The cost depends on the print style and finish, and the stock used in production. Its best that you contact us with your requirements, and we will always offer suggestions and ranges in costings, scaling from economy option to lux finishes.

 

How do I check the costs?

Click on the invitation style that you like. Once you select the quantity the price will be displayed. This includes the invitation cost and not the matching cards or embellishments.

 

Is everything displayed on your photos included in the price?

Some items and props included are for illustration purposes. Under the detailed description, the information will display what’s included and what’s not.

All elements can be purchase desperately, contact us for additional costings if the items are not displayed.

 

Are matching cards included in the price?

Matching cards such as RSVP’s, Note on Gift and additional cards are all separately costed.

These can be purchased from the tabs below the invitation details.

 

Do you offer packages?

Absolutely. For a customised package costing email us at info@giantinvitations.com.au

 

Do you offer price beat guarantee?

Yes – we will beat any price on foil stamping, letterpress, embossing, acrylic, mirror and hardcover invitations. You will need to include a formal quotation from a print provider and as long as same material and production technique is applied, we will better that price.

Custom Designs

Can you customise your designs and text?

All the personalised details such as wording, fonts and layout are completely customisable. You will work with a dedicated designer to perfect this process.

 

Can you create custom designs?

Most definitely. There’s not a lot we cannot do in fact. Its not possible to display all our creations online. For custom designs, including print styles and finishes its best to submit a form here: https://giantinvitations.com.au/custom-wedding-invitations

 

Can I send you a reference style of another invitation?

Sure. We will advise what print styles has been used to achieve the effect, and point you in the right direction.

 

Can you create a design style similar to a photo?

Yes we can. We are professional designers, and we can custom design styles and fonts similar to your reference material or suggest alternatives.

 

Can you create custom matching sets not shown online?

Yes – we can create any design on paper or various materials such as cotton, acrylic, mirror, velvet, cork etc.

 

Can you create designs not shown on your website?

That depends on the print requirements of your project. We cover over 12 print techniques, and work with many trusted suppliers in addition to these to cover a vast range of options. Contact us with your custom print requirement.

Ordering Process

How can I order?

You can place an order online or by contacting us with your requirements. We will customise a package for you, then once costings are set in place you will provide us with the text, your preferred design style and work with a dedicated creative to iron out your designs. Your order will be printed following your final approval.

 

Do I need to order online?

Not really. You can call us or email us or order with us in our showroom. We will use the online portal for digital proofing and order tracking for your convenience.

 

What is the ordering process?

Your initial digital proof will be sent to you 1 to 2 business days after you place an order. You may request edits, and work with us until the artwork is perfected.

The length of the digital proofing process may vary, as this is based on the number of edits you request before approving the artwork. Each round will take 1 to 2 business days to complete.

 

How do I order online?

Simply head over to the product page of your chosen invite design then select the quantity you need (and the items you need) and click on personalise.

When placing your order simply follow the prompts and you will need to provide your wording, font selections, and colour themes. We will present you with sample wordings and font styles to choose from to assist with ideas.

Additional and optional information such as guest names, guest addresses, and images will be asked for during the personlisation stage. The files can be provided later on, but the features must be selected for you to be charged correctly.

As part of the ordering process, you may leave comments and instructions for our designers if you have any specific requests. Once your order is received, our designer will apply the most suitable layout and communicate with you to ensure you are 100% satisfied with the layout and design of your order before proceeding with printing.

 

Do I have to pay for my order upfront?

We can commence designs with a deposit, but for your order to be put into production the full payment must be received.

 

Just contact us if you would like to see your designs before paying the full amount.

 

What is the minimum order quantity?

We have a minimum order quantity of 20 and 50 depending on the design and finish of the design you choose. It is recommended that you order a few extra for contingency and spares.

 

How can I re-order invitations?

Re-orders or re-prints are treated as new orders as the initial order has been completed and the job has to be set up again for production.

You can place a new order via the website, for the same product and in the instruction and comments to the designer section please indicate your previous order number as reference.

Alternatively, you can reach out to customer support via live chat or email for us to place the order for you.

 

Why have I not received digital proof of my order?

An email notification will be sent out once your initial proofs have been created and uploaded to your account on the website. If you do not receive this notification after 1 to 2 business days from placing your order we recommend checking your spam or junk mail.

If you have paid via EFT please note it will take a few days for the payment to show up in our accounts so this may add on some extra time for us to process your order.

If you do not receive a notification from us after 1 to 2 business days please reach out by phone, live chat, or email for further assistance.

Digital Proofing

Do you use an online editor?

No – all our designs are worked on by professional designers. Our designers need to create your digital proofs for you by laying out your wording following your selected fonts and style on your chosen design while ensuring it meets design and printing requirements.

 

Where can I view my proofs?

You will need to log in to your account on the website then proceed to the order dashboard. An option to view your proofs will be found beside your order number.

 

Can changes be made to the digital proofs?

Yes. To request changes please leave your instructions in the comments box under each proof then scroll down to click on submit. It is best to submit your edit requests on the proofing page as these will be received by the designer directly.

 

How long will it take to see an amended proof?

Each round of proofing will take 1 to 2 business days to complete. To reduce the time spent in the proofing stage we suggest submitting as many edits as you need to make in a round of edits.

 

How do I approve the digital proof?

Before you approve your digital proofs please make sure to double-check your wording for correct dates, spelling (including names), grammar, and punctuation. Always have someone you trust also look over the proof as they will have a fresh set of eyes and may be able to pick up on any errors you may have missed.

To finally approve the proofs please scroll down your proofing page and click on the Approve button.

Once you have approved the digital proof we are unable to change your artwork and we will not be responsible for these mistakes.

 

Can changes be made once the order is in production?

No. Changes cannot be made after the digital proofs have been approved for production.

If there are any changes to be made on the proofs or quantity these should be made during the digital proofing stage.

Timeframes

How quickly can you create my invitations?

The production turnaround time will depend on the design you have chosen. Some digitally printed cards may take 4 to 6 business days, while others with more complex production methods reliant upon a plate (stencil) production such as foil, letterpress or embossing will take more.

 

Can you guarantee deadlines?

We have the fastest production turnarounds in Australia, but all our production timeframes are best estimates.

We cannot guarantee dates and timelines, but we will do our best to complete them in estimated timeframe. Factors such as our current production schedule will also influence the timeframes.

Giant Invitations cannot be held responsible for any delays in production.

 

Can you do priority or rush orders?

Due to the large volume of orders we receive, we are not able to guarantee priority deliveries. However, if your order is urgent please contact our customer service team, and we will do our best to prioritise your order and deliver the finished product as fast as possible.

 

We can accommodate priority proofing service – at small additional cost your designs will receive priority service including your edit revisions. This can save few days of the design process.

 

What is your priority production product line?

We have a product line that is created and printed directly in our showroom and not in our factory facility. Majority of these items are in stock and we can produce them faster.

Shipping

How are my invitations delivered?

Your invites will arrive to you pre-assembled.  They are however not in their envelopes when they arrive.  The package will include the items you’ve ordered including envelopes and your invites will be printed with your approved artwork. This is so that you can check the invitations and include any personalised information.

What shipping options are available for personalised orders?

For personalised orders, the shipping cost is $20.00 flat rate for any deliveries within Australia and it is dispatched via Australia Post (2-6 business days). However, should you require faster delivery, being Express Post (1-2 business days) this is also an option, see prices below:

 

State

VIC        $20

NSW     $30

QLD      $35

NT         $50

SA         $25

WA        $45

TAS       $25

 

Pick up option from our showroom at Sydney Rd, Brunswick is also available free of charge. For international shipping cost, please check the section below.

Payments, Refunds, Cancellations & Reviews

What are your available payment methods?

We accept PayPal, EFT, and credit card payments for all orders.

EFT takes longer than other payment methods to clear through our accounts so it will take longer for us to process your order. The process of an EFT payment will normally take 1-2 business days before it will clear into our accounts.

 

Can I still cancel my order?

You can cancel your order before we have sent you your initial digital proof.  If we have already started working on your digital proof(s)we will charge a $100 cancellation fee and refund you the difference.

 

Will my payment details be secure?

Yes, we use Secure Pay (which is a service provider affiliated with Australian Post) or PayPal for credit card purchases.  We will not have access to your full credit card details and we are only able to obtain funds with your authorisation.

 

When am I eligible for a refund or free reprint?

Giant Invitations will provide a refund or reprint for the product at our own cost if a production error has been made, such as faulty print work, blurred lettering, insufficient ink application, or mistakes in the hand assembly.

If the layout is different from the approved digital proof, or we have delivered a product different from the one you ordered we will provide a reprint or a refund.

 

Colours can vary depending on the media (on-screen, printed colours), and Giant Invitations will not take responsibility for colour matching. Given the nature of the printing processes, we can’t match a colour exactly, and as a result colour variation may occur. An acceptable variation in colour shade, tone, and opacity is up to 20%.

Customisation Options

What can be customised on your designs?

Depending on the invitation design you can customise numerous elements to the design. The product page of each design will tell you what can be customised and this will vary from product to product due to the printing methods and finished used.

 

Please reach out to customer support via phone, email, or live chat if you are unsure about what can be customised on your chosen design.

 

Can the invites be purchased without print or can the pockets be purchased alone?

Yes, you may purchase our invitations without printing or individual elements such as the pockets, or outer laser cut sections on their own. To receive a discount for ordering partial components or to reduce the printing cost, please contact our customer support team who can provide you with further information and instructions for placing your order.

 

Can you create custom / my own laser die-cut, foil stamped, embossed, or letterpress invitations?

Yes, we can! If you wish to receive a quote, please get in contact with us!

 

What if I need invitations with different wording?

Create 2 or more artworks/sets of wording for your invite at an additional cost per each artwork required. The extra fee covers the cost of additional print plates that need to be created, as well as the designer’s time to organise and design additional proofs.

 

Can you print in foreign language?

Yes, we can. You are able to use any language including foreign characters within your invitation. It is best to be clear about the layout of your wording and ensure that you have checked carefully for grammar and spelling mistakes.

To have a set of invites in a foreign language and another in English this will be considered as split artwork and be charged accordingly.

 

Can you print on the reverse?

This would depend on the invitation design and the additional cost will also depend on the printing method / finish used.

 

Can you print maps?

Yes. If the map image you provide is below 300pi then we may need to have one of our designers re-draw the map and be charged with a $40 map illustration fee. You will be able to attach your map to your order for our designers during the customisation process.

 

Can you print guest names on the invitations?

Yes, but only on a selected range of invites due to their design. We print guest names on our invitations in flat ink print only so we will need to change our printing method for the entire invite to digital printing. Please note that an additional fee will apply for the inclusion of guest names on our invitations. This fee covers our cost for creating multiple files for the proofing process.

 

Can you address the envelopes?

Yes. You will need to provide us with your guest names and addresses by filling out a downloadable excel template from the website. You can either provide the completed template while placing the order on the website or email it through at a later stage.