Location and Service Offering

Frequently Asked Questions

+Where is your business operating from?

Our business operates from Melbourne; however, we deliver worldwide. Our showroom is located at 476 Sydney Road, Brunswick.  If you would like to come in and have a look at our products in our showroom or arrange a consultation, we are happy to accommodate. We currently don't take strict appointments however we do prefer to have an indication of when you might be coming in.

+Can I view physical samples of invitations, and how?

You can order samples of invitations through our website and this cost will be refunded from your order.  If you are unable to make a choice from our website, you may visit our Brunswick showroom to view the physical samples of our invitations range.

Please let us know of when you will be visiting us if you would like to do so, by contacting us via the phone or chat support.

+Will my invitations be printed?

The printing of your invitations is included in the cost of the invites and the order, you may choose to submit your own wording or you can choose from one of our templates. The design and layout of your invitation will then be personalised with your information. 

+What is included in your service and pricing displayed on the website?

The prices listed on our invitations include the full service of creating the layout of the invitations with your personalised information, up to three rounds of edits on digital proofs, printing, matching envelopes with silk linings, hand assembly and (choice of) gold or silver foiled seal stickers. 

+What is not included in the cost listed on the website?

The costs displayed on our site do not include accessory cards and other items you may need; these can however be purchased in the same order to save on shipping costs. There is a range of optional extras that you may be presented with during the personalisation steps of placing your order online. The costs for these optional extras will be clearly stated and they may include:

- Guest Name Printing

- Option to print on both sides of your invitations

- Option to print 2 types of wording (Foreign Language)

- Ordering extra envelopes

- Choice to upgrade to special envelopes

- Printing senders details on the envelopes

- Printing of guest address labels for envelopes

- Printing of map information

+Do you offer matching accessories, and how do I order these?

We offer matching accessories for all our invitations; you can order these under the matching items tab on the product page for each invitation.  We will match the colour and the paper stock and in some cases the design elements to your invitations. 

+Do you deliver outside of Australia?

Yes, we do deliver outside of Australia. Please contact us for shipping costs and advise us of your approximate order quantity so that we can calculate the cost for you.
For further information, please see our Shipping FAQ.