Frequently Asked Questions
Our business operates from Melbourne with our showroom and office being located at 476 Sydney Road, Brunswick. We have a team of local designers and customer support staff as well as state of the art production facilities!
Our business ship invite orders Australia wide and internationally. Sample invites are available from our website, allowing you to get your hands on our quality invites for closer inspection before placing an order with us. We also have a friendly customer service team, that are available during and after business hours on our online chat support, to help with all your questions.
We have a showroom located at 476 Sydney Rd in Brunswick and we’re open from 10am to 6pm Monday to Friday and from 11am to 3pm on Saturday. Our store is closed on Sunday’s.
Here you can come in and view all of our invites and have a chat to one of our customer service representatives about your personalisation needs.
Our customer service team is also available via phone, email and even live chat support after hours.
You don’t need an appointment to come to our store and discuss your design requirements with us, or even place orders. Our designers and customer service staff will be able to assist with any questions you may have, and we have plenty of staff available who will be more than happy to help you.
You only really need an appointment if you are looking to sit down with a designer and create your artwork on the spot. We do have a $25 surcharge for this service as it will be considered as a priority proof.
Yes, you can make an appointment with one of our designers to go through your specific design requirements and have your artwork completed on the spot. However, please note that a $25 surcharge will apply as it will be considered as a priority proof.
Alternatively, if you are looking to place an order without necessarily completing your final design, and talk us through what you would like in your designs, that’s also an option!
No appointment is needed and you won’t be charged anything. The only difference is that your personalised layout will not be worked on immediately, but rather emailed across within 1-2 business days. You can still discuss your artwork requirements with a professional designer, just not have your artwork finalised on the day.
The printing of your invitations is included in the cost of the invites and the order, you may choose to submit your own wording or you can choose from one of our templates. The design and layout of your invitation will then be personalised with your information.
The prices listed on our invitations include the full service of creating the layout of the invitations with your personalised information, up to three rounds of edits on digital proofs, printing, matching envelopes with silk linings, hand assembly and (choice of) gold or silver foiled seal stickers.
The costs displayed on our site do not include accessory cards and other items you may need; these can however be purchased in the same order to save on shipping costs. There is a range of optional extras that you may be presented with during the personalisation steps of placing your order online. The costs for these optional extras will be clearly stated and they may include:
- Guest Name Printing
- Option to print on both sides of your invitations
- Option to print 2 types of wording (Foreign Language)
- Ordering extra envelopes
- Choice to upgrade to special envelopes
- Printing senders details on the envelopes
- Printing of guest address labels for envelopes
- Printing of map information
Yes, we do deliver outside of Australia.
For further information, please see our Shipping FAQ.
You can certainly get your hands on some physical samples. These can be ordered directly from our website and we will post them straight to your door. Simply select your favourite design and click the “Order Sample” button next to the invitation image.
We recommend that you order samples of our invitation designs to fully appreciate the exceptional quality of our paper and printing techniques.
There is a small cost associated with the samples but the cost of up to 5 samples will be fully refunded to you when you place an order.
The cost of an individual sample will be $2.00, with shipping also being $2.00 for standard, local delivery. However, we will refund the cost of up to 5 samples when you place an order with us.
We will issue you a discount coupon to offset the cost of purchasing the samples. This coupon will be emailed to you and can also be found in your account. You may use this discount for your next purchase, regardless of the value of your order.
As we have 1,000’s of matching item designs, we do not stock samples for each one that we can send out, unfortunately. Matching items that you can order samples for will have a ‘buy sample’ button next to the image.
However, when you place a sample order for your invitations, we will send you a complimentary selection of stationery enclosure cards (RSVP and Wishing Well), although these may not exactly match with your chosen invites it will give you an excellent idea as far as the size, paper stock options and print finishes.
During the digital proofing stage, our designers will provide a proof of the matching items you order. You will be able to make edits before approving the artwork off course, to make sure the matching items are in line with what you’re expecting.
You can purchase as many samples as you want, however we will refund you the cost of up to 5 samples when you go ahead and place your order with us.
We will issue you a discount coupon to offset the cost of purchasing the samples.
This coupon will be emailed to you and can also be found in your account. You may use this discount for your next purchase, regardless of the value of your order.
Your samples will be posted on the following business day after we’ve received your order. Our sample orders are shipped via Regular Post and are generally received within 2 to 6 business days of the order being placed.
(International sample orders will take 6-10 business days via regular post)
Express shipping is also available for additional $10 - orders sent by Express Post are generally received within 1 to 2 business days of the order being placed.
A redemption code will be generated and emailed to you after placing a sample order. When you go ahead with placing an order, you will need to input the redemption code in the redemption code field, and the cart total will automatically be reduced by the amount you spent on samples. You may purchase as many samples as you like, however it is a maximum of $10 credit that will be refunded to you when you place an order. The cost of shipping for your sample order is not applicable.
The sample redemption code can only be used once, and will expire after you have redeemed the cost and completed the purchase. Only one sample redemption code can be applied within the same order.
If you have not received a sample redemption coupon via email after placing a sample order, please check your spam/ junk folder and subsequently contact our customer service department. Alternatively, continue with placing the order and select the bank transfer option available to you on the payment page. Then contact us via phone or email upon placing your order, and we will track your sample purchase details and will adjust the cost of your order to reflect your discount, payment can then be made over the phone with a credit card or via bank transfer.
Due to the costly print setup process, we are unable to provide you with a custom printed sample. However, the samples will give you an excellent idea as far as the stock, design and finishes are concerned.
When you choose to place an order with us, you’ll also be able to see your personalised wording laid out on your chosen design before we proceed to printing, so you’ll have a fantastic idea of what your design will look like.
At this stage, we’re only able to send you invitation samples in the colours that are listed on our website with the default wording and default text colour.
In our sample kit we will include swatches of all the available colours for your chosen invite.
During the proofing stage of your order, we will also send you a digital proof of your design in your preferred colour scheme.
Once you submit and order online, a digital proof will be sent to you within one to two business days of us receiving your payment. The length of the digital proofing process may vary, as this is based on the number of edits you request before approving the artwork.
Once you have approved your digital proof, the process of printing and hand assembly will take between 5 to 8 business days. Shipping is not included within this timeframe.
If you pay by EFT it may take longer for your first digital proof to be sent to you, as the funds will need to be cleared prior to our designers starting the artwork.
Shipping will take another 1-6 business days depending on the shipping method selected and your location.
Due to the large volume of orders we receive, we are not able to guarantee priority deliveries that are less than 5-8 working days. However, if your order is urgent please contact our customer service team, and we will do our best to prioritise your order and deliver the finished product as fast as possible.
Yes, we have a minimum order quantity of 20 invites. It is recommended that you order a few extra invitations for contingency and spares.
We would recommend ordering a few more invitations than you need as ordering more invites at a later stage will be treated as new order and no quantity discount will be applied, you will also have to order a minimum of 20 invitations as per our policy. As a general rule we would recommend ordering an extra 10 to 20 invites than is needed.
You will need to make a new order via the website, for the same product. If you need to reorder your invitations, it will be treated as a new order and no quantity discount will apply.
In the comments section, you may include a note informing our designers of your previous order number ID so that we can skip the digital proofing stage and print the existing artwork.
When placing your order, you will need to finalise the quantity of invitations you require, as well as have your wording ready to be typed out. During the ordering process, we will present you with sample wordings to choose from to assist with ideas.
During the personalisation stage of ordering your invites you may be asked for additional and optional information such as guest lists, images etc. - these can be provided at a later stage.
You can personalise your invitation by ordering via our website. You will be presented with the 'Personalise Now' option. This will guide you through the process of personalisation. You will be able to input your wording, choose a preferred font combination and colour themes among other options.
Should you have any questions or issues, please contact our customer support center via the online chat or the contact us section.
The personalisation capabilities depends on the individual product you are ordering; however, the following items are fully customisable:
- Invitation wording
- Fonts in the invitation wording
- Font colours
- Seal sticker design
For full details on what can be customised in your preferred design, please contact a member of our customer service team via chat support, email or phone.
No you may place an order for invitations in store however it is easiest if you use our website to order your invitations; if you require extra customisation or assistance one of our customer service team members can assist you through email enquiries, chat support or via the phone.
Yes, this is referred to as the digital proofing process, in which we will send you digital proofs with your wording in the template of the invitation/accessory design you have chosen.
You will have up to three complimentary proofs to ensure that you are completely satisfied with the layout, font usage and the design of your invitation. Any subsequent edits beyond the 3rd round will be charged at $25.00 per additional proof created.
* We will not include additional proofs made on account of our error in your complimentary proofs.
Unfortunately, no. This is due to the high setup cost involved in creating a printed proof.
Firstly, we recommend checking your spam or junk mail as sometimes our email correspondence with you can find its way into these folders. If you have paid via EFT please note it will take a few days for the payment to show up in our accounts so this may add on some extra time for us to process your order. If you are still concerned please contact us via email, chat support or phone and we can look into your order.
If your discount code does not work an error message will be displayed on your screen if an invalid discount code has been entered. The error message will clearly explain why the discount coupon cannot be applied. If you have any enquiries regarding your coupon, please contact us and we can look into the matter for you.
Depending on the invitation you are able to customise numerous elements to the design. On the product listing you will be specifically informed on what you are able to change. The customisation capabilities vary from product to product, as different print processes are applicable for different product ranges.
Listed below are the elements that can be changed on all of our invitations:
- Customised layout and printed wording
- Font styles of your wording
- Font colour of your text
- Adding single colour images or symbols
- Language of the invitation wording
In addition to the above, the following are elements that can be customised for only some invitations:
- Background colour theme
- Printing the images in full colour
- Back Layer colour
Elements we are unable to change are the colour of the ribbons, laser-cut patterns, foil stamped wording, design elements and devices such as embossing, crystal embellishments and pearl fitting positions.
No, we are unable to change ribbon colours, or ribbon styles on the invites as they are premade in the design.
The silver and/ or gold writing that you are referring to has most likely been foil stamped (please look at our listed techniques under the product listing to confirm) and is premade into the design, thus we are unable to change this feature.
No, we cannot change the laser die cutting patterns as we pre-make this for our invitations.
The background colour can be changed for some of our invitations at an additional cost of $20 per order; the accessories will follow in the same colour at no additional fee. In the product listing section there will be an option to select beyond the colour themes present for the invitations of which we are able to customise the background colour, if this is not available on the product page for a particular design you are interested in then unfortunately we are unable to change the colour of that invitation.
Yes, you may purchase our invitations without printing or individual elements such as the pockets, or outer laser cut sections on their own. To receive a discount for ordering partial components or to reduce the printing cost, please contact our customer support team who can provide you with further information and instructions for placing your order.
Yes we can! Our designers are currently working on a new range of foil designs that will be available on our website shortly. If you wish to receive a quote before then, please get in contact with us!
Yes we can! Our designers are currently working on a new range of letterpress designs that will be available on our website shortly. If you wish to receive a quote before then, please get in contact with us!
No - the cost of our invitations is inclusive of the personalised layout by our professional design team and printing, among the range of other free extras (such as envelopes and foiled seal stickers). Additional costs may be applied if the revisions of your digital proof exceed the 3 complimentary proofs we offer.
We will create the artwork (digital proof) with the personalised details that you have provided us with during the ordering process. When ordering your invites through our website, select the 'personalise now' option and add your wording to the nominated field for wording, and follow the prompts - you will be required to select fonts and colours among other personalisation options or you can simply leave the default designers recommendation in place which will be what is pictured on the website.
As part of the ordering process you may leave comments and instructions for our designers if you have any specific requests.
Once your order is received, our designer will apply the most suitable layout and communicate with you to ensure you are 100% satisfied with the layout and design of your order prior to proceeding with printing.
We are able to have two artworks/ two sets of wording for your invite at an additional cost of $20 per artwork required. The extra fee covers the cost of additional print plates that need to be created, as well as the designer’s time to organise and design additional proofs.
Yes, we can. You are able to use any language including foreign characters within your invitation, we will assist you with this as best we can. However, as we may have no understanding of the content of your invitation it is best to be clear about the layout of your wording and ensure that you have checked carefully for grammar and spelling mistakes.
When providing us the artwork in foreign language, please use industry standard software such as MS Word. You will need to provide us with the source (MS Word) file, along with the font(s) that you have used in the document. For assistance, contact our design team and they can provide you with all the details.
If you would like some invites in English and the rest in another language we will need to create two artworks for your order and as such you will be charged accordingly at $20 per additional artwork.
Unfortunately no, before the layout and design of your personalised wording can be commenced by our designers, your order must be received and paid in full.
Yes, if you give us a name of the font so that we can obtain the font for use. You can write the name of the font in the comments section during the personalisation process of placing your order online, to do this please list both the accent font and the main font you would like us to use.
Yes, we can print images on the invite. Please note they will need to be of high quality, 300pi or higher. Depending on the image, we may need to change the type of printing to accommodate for the inclusion of images, from thermographic (raised ink printing) to digital or offset printing.
Yes we can print a map onto your invite, this howeved does depending on the quality of the map you send us. If it is below 300pi then we may need to have one of our designers draw the map out for you and we may need to change the type of printing that we use to accommodate for an image (from thermographic to digital printing). You will be able to attach your map to your order for our designers during the customisation process.
Yes, we are able to print guest names on our invitations however this is only available on a selected range of invites due to their design. To print guest names on our invitations we will need to change our printing method from thermographic (raised ink) to digital (flat) printing. Please note that an additional fee will apply for the inclusion of guest names on our invitations. This fee covers our cost for creating multiple files for the proofing process.
Giant Invitations will provide extra invitations at no cost to all orders that have guest names printed. The quantity of these additional invitations will represent 5% of the number of invites you have ordered. Giant Invitations is supplying these invites to cover for any damaged items or any issues that may occur during production and transit. The extra invites will be printed with your wording excluding the guest names and with lines left in where you can hand write your guest names. If you continue to order invitations with printed guest names on your invitations you agree to use the extra invitations as replacements.
Alternatively as a more economical option, we can leave a line in where your guest names can be handwritten in by yourself or a professional calligrapher. If you would like to go ahead with the option of leaving a line, simply mention this in the comments to designer field during the personalisation stage of placing your order online. We can also print guest addresses onto the front of each envelope. This is available during the envelope personalisation section when you submit an order.
We use a number of printing processes, such as thermography (raised ink) printing, digital and offset printing. The print process used for your invite will depend on the product you have chosen, you will be able to see which type your invite will be printed by on the product listing page.
Thermography printing is a process in which we create plates that are coated with hot, thick ink and pressed onto the paper stock/invite. This gives the final product a luxurious feel and a raised ink finish. We have five different colours to choose from as part of this particular process.These colours are black, wine red, brown, grey and Persian blue.
Digital printing is a printing process that does not use plates in order to print onto the medium. It results in a glossier finish and we are able to use more colour choices as it prints directly from the digital image.
On some products we are able to print on both sides, we do however charge an additional fee of $0.50 per card for this service. The invitte will have to be printed using digital printing method as thermography will damage the invite. We generally do not recommend this option however in the product listing you can see if this is available on the particular invitation design you have chosen .
All Accerssory cards can be printed double sided, they will be printed using the digital flat printing method, and will cost an additional $0.50 per card.
Yes, we are able to print multiple artworks with different wording as part of the one order. However, we will charge an extra $20 for each additional artwork as we will need to make two templates (digital proofs) and in most cases two plates to print the designs.
Colours can vary depending on the media (on- screen, printed colours), and Giant Invitations will not take responsibility for colour matching. Given the nature of the printing processes, it is not possible to match a colour exactly and colour variation may occur. An acceptable variation in colour shade, tone and opacity is up to 20%.
Yes, we sell a range of accessory cards including:
- RSVP cards
- Wishing Well cards
- Thank You cards
- Accommodation cards
- Save the Date cards
- Menu cards
- Table/ Place cards
- Gift Registry cards
- Gift Tags
If you require any additional accessory or matching wedding invitation essential cards that are not listed, please contact us and we will accommodate your request. Our designer will be able to tailor any additional wedding accessory card to suit your requirements.
No, the accessories are sold separately and are priced individually.
The costs of accessories vary based on the type and quantity you require. To find the cost of the accessories that matches your preferred invitation design, click on the matching items tab - underneath the image of the invitation located on the product page.
Select the desired quantity from the drop down bar to view the accurate cost of your preferred accessory card.
Yes - our designers will ensure that the fonts, printed design and texture are matched with your invitation in style and colours. The paper stock will also be matched as close as possible to your invitation as well so there is a nice flow on affect throughout all of your wedding stationery.
Yes - just like with your invitations you will be provided with a digital proof of your accessory cards, to make sure you are completely happy with the design and layout applied before we proceed to printing your order.
Some of our accessory cards will feature special effects including laser cutting, gold foiling embossing and crystal embellishments however this does not extend to enclosure cards such as RSVP, Wishing Well and Accomodation cards etc.
The design pattern from your invitation can however be printed on the accessories that matches the special effect pattern or design device used in the invitation.
What paper stock are accessories printed on?
We have three paper stocks that the accessory cards are printed on:
- Pearl (metallic)
Your designer will apply the stock that matches your invitation paper as close as possible - should you require viewing physical samples of our paper stocks available, contact our customer support team and they will be able to help.
Simply click 'add to cart' on the accessory product as you would with an invitation. To find the matching accessory of your invitation design, click on the matching items tab on the invitation product landing page.
Yes, envelopes are included in the pricing of all invitations. You will receive the same number of envelopes as per the order quantity of your invitations. During the personalisation process, you may order extra envelopes should you require any extra or as a preventative measure just in case you mispell any names or make any mistakes when addressing them. A small cost will apply depending on the number of extra envelopes you choose.
Our envelopes vary depending on the invitations you are ordering. We stock envelopes which are luxurious in style, made from quality paper stock and come with a silver lining on the inside for a sophisticated presentation.
Yes - RSVP cards come with free envelopes; the quantity of the RSVP envelopes will be matched to the quantity of RSVP cards you have ordered.
You may request a sample envelope by including a comment when you are ordering invitation samples. We will include a sample envelope at no cost.
Yes, we can print the sender’s address. For RSVP envelopes the senders address will be printed on the front of the envelope (as the RSVP cards are being returned to the sender.) For your wedding invitation envelopes, the senders address will be printed on the back flap of the envelope. Should you require we can print 2 different senders, depending on the party that is sending the invitations out - for example, the groom’s family and the bride's family may require different sender addresses to be printed on envelopes.
Printing of the sender's address is charged at an additional cost which will be applied to your order.
We can print guest addresses onto the front of each envelope.
The best way to provide us with your guest list is through an Excel Spreadsheet template, provided by us. You can download the Excel template during the personalisation process, or by contacting our support team.
You may provide us with your guest list during the ordering process, or email it to us at later stage before your order is ready for pick up or dispatch.
No - the envelopes will be provided separately, and you will be required to insert the invitations into the envelopes yourself. The reason for this is so that you can check the invitations, and include any personalised information.
On a selected range of invitations, you may be presented with a choice of different envelopes. An extra cost will apply when you choose to upgrade the envelopes from the standard style we supply.
The invitation artwork (digital proof) will be uploaded to your account on our website, an email will be sent directly to the email address that you have provided us with to inform you that your artwork is available for viewing. Please ensure you check your junk email folder to ensure that you receive the email and view it in a timely matter, missing this email can delay the proofing process and subsequently the turnaround times for your order.
You will have your first digital proof within two business days of placing your order if you have selected an instant payment method. If you have selected EFT this may take a day or two longer as we will need to wait for the funds to transfer before our designers can create your proof.
Yes, you can request changes to your digital proof. We offer up to three digital proofs complimentary with our service. If our team makes a mistake we will not include this as one of your three free digital proofs. If you require more digital proofs beyond the three complimentary proofs offered we will charge you an additional $20 for any artworks past the three digital proofs to account for our extra time and cost.
Make sure you double check your wording for correct dates, spelling (including names), grammar and punctuation. Always have someone you trust also look over the proof as they will have a fresh set of eyes and may be able to pick up on any errors you may have missed. Once you have approved the digital proof we are unable to change your artwork and we will not be responsible for these mistakes.
You will be emailed regular notifications in regards to what stage your order is in. You may also track this in your My Account Area on our website.
The My Account Area enables you to look at what stage your order is in and also view your most recent digital proof(s). You are also able to leave comments and communicate with the designers about your order.
If you would like to add in additional invitations before approval of the digital proofs please notify our customer service team and we will be able to send you an invoice for the additional costs. If you would like to make changes to your wording please add them through your MyAccount Area in the comments section and we will do our best to accommodate them during the proofing stage. Please by aware that we cannot change your proof once you have provided us with your approval.
If you email us before your first digital proof has been sent quoting your order number and noting the new wording you would like we are able to change your wording and not include this within your three complimentary proofs. If we have already sent you a digital proof you are able to change this as your first edit of your artwork/design.
The production will include the printing and the assembly of the cards outside of the envelopes, e.g. - the insert card will be in the pocket, the ribbons will be tied etc.
The invitation that you order will determine the type of printing used. Please look at the product techniques listed under the product to determine which printing style is used for that particular invitation.
Your invites will arrive to you pre-assembled. They are however not in their envelopes when they arrive. The package will include the seal stickers, envelopes and your invites will be printed with your approved artwork.
For full orders the shipping cost is $15.00 flat rate for any deliveries within Australia and it is dispatched via Australia Post (2-6 business days). However, should you require a faster delivery, being Express Post (1-2 business days) this is also an option, see prices below:
Pick up option is also available free of charge. For international shipping cost, please check the section below.
Yes, all international orders will be sent via DHL express (2-4 business days). All international countries that we ship to have been categorised into three different postage rates, prices are listed below accordingly:
*Please be aware that additional charges through your country's tax may be applied. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
|China South¹||Hong Kong||India|
|Malaysia||Mexico||Norfolk Island (Australia)|
|Aland Island (Finland)||Andorra||Austria|
|Czech Republic||Denmark||Faroe Islands|
|Greece||Greenland||Ireland, Republic of|
|Luxembourg||Madeira (Portugal)||Monaco (France)|
|United Kingdom||Vatican City (Italy)|
|Antigua and Barbuda||Argentina||Armenia|
|Bonaire (Netherlands Antilles)||Bosnia and Herzegovina||Botswana|
|Brazil||British Virgin Islands||Bulgaria|
|Cameroon||Cape Verde||Cayman Islands|
|Central African Republic||Chad||Chile|
|Congo, Democratic Republic of||Cook Islands||Costa Rica|
|Cote d'Ivoire (Ivory Coast)||Croatia||Curacao (Netherlands Antilles)|
|El Salvador||Equatorial Guinea||Eritrea|
|French Guiana||French Polynesia||Gabon|
|Guam||Guatemala||Guernsey (Channel Islands)|
|Jamaica||Jersey (Channel Islands)||Jordan|
|Kiribati||Kosovo||Kosrae (Micronesia, Federated States of)|
|Libyan Arab Jamahiriya||Lithuania||Macedonia (FYROM)|
|Mayotte||Micronesia, Federated States of||Moldova|
|Nepal||Netherlands Antilles||New Caledonia|
|Northern Mariana Islands||Oman||Pakistan|
|Palau||Panama||Papua New Guinea|
|Paraguay||Peru||Ponape (Micronesia, Federated States of)|
|Rota (Northern Mariana Islands)||Russia||Rwanda|
|Saba (Netherlands Antilles)||Saipan (Northern Mariana Islands)||Samoa|
|Solomon Islands||South Africa||Sri Lanka|
|St. Barthelemy (Guadeloupe)||St. Christopher (St. Kitts)||St. Croix (U.S. Virgin Islands)|
|St. Eustatius (Netherlands Antilles)||St. John (U.S. Virgin Islands)||St. Kitts and Nevis|
|St. Lucia||St. Maarten (Netherlands Antilles)||St. Martin (Guadeloupe)|
|St. Thomas (U.S. Virgin Islands)||St. Vincent & the Grenadines||Suriname|
|Swaziland||Syrian Arab Republic||Tahiti (French Polynesia)|
|Tajikistan||Tanzania, United Republic of||Timor-Leste|
|Tinian (Northern Mariana Islands)||Togo||Tonga|
|Tortola (British Virgin Islands)||Trinidad & Tobago||Truk (Micronesia, Federated States of)|
|Tunisia||Turkey||Turks & Caicos Islands|
|Tuvalu||U.S. Virgin Islands||Uganda|
|Ukraine||United Arab Emirates||Uruguay|
|Virgin Gorda (British Virgin Islands)||Wallis & Futuna Islands||Yap (Micronesia, Federated States of)|
|Yemen, Republic of||Zambia||Zimbabwe|
Yes, we offer a flat rate of $25 to ship our products to New Zealand via DHL Express and it usually takes 2-4 business days.
Yes, you are able to pick up your order from our showroom located on Sydney Rd, Brunswick.
We accept PayPal, EFT and credit card payments for all orders.
EFT takes longer than other payment methods to clear through our accounts so it will take longer for us to process your order if you choose this payment method. The process of an EFT payment will normally take 1-2 business days before it will clear into our accounts.
You are able to cancel your order before we have sent you a digital proof. If we have already started working on your digital proof(s)we will charge a $50 cancellation fee and refund you the remittance.
Customer privacy is important to us. All personal information is kept confidential and is not sent to any third party. Please view our ‘Privacy & Security Policy’ for more information.
Yes, we use Secure Pay (which is a service provider affiliated with Australian Post) or PayPal for credit card purchases. We will not have access to your full credit card details and we are only able to obtain funds with your authorisation.
Giant Invitations will provide a refund or reprint for the product at our own cost if a production error has been made, such as faulty print work, blurred lettering, insufficient ink application or mistakes in the hand assembly.
If the layout is different than the approved digital proof, or we have delivered a product different from the one you ordered we will provide a reprint or a refund.
*Colours can vary depending on the media (on- screen, printed colours), and Giant Invitations will not take responsibility for colour matching. Given the nature of the printing processes, it is not possible for us to match a colour exactly and as a result colour variation may occur. An acceptable variation in colour shade, tone and opacity is up to 20%.
To submit a product review, click 'Write a Review' from the bottom right hand side of the product page. Once you've logged in, simply fill out your details, give the product a star rating, and click submit. Once you have submitted your review your discount code will be emailed to you.
Once you have submitted your review, you will be emailed the $10 discount code which is redeemable on your next order with us.
Your review may not appear on our website straight away, however you will receive your discount code immediately.
If you have purchased an invitation and matching accessories or multiple invitation samples in your order, there is no need to review every item you have ordered. A review for one of your products is satisfactory. Simply place a review on the product page for one of the items you have received, once this is complete you will be provided with a $10 discount for your efforts.
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