Ordering Your Samples

Frequently Asked Questions

+How do I order invitation samples?

To order samples, simply select an invitation design you like and click ‘Add Sample to Cart’ on the product landing page. We recommend that you order samples of our invitation designs to fully appreciate the exceptional quality of our paper and printing techniques and to guarantee you are satisfied with our product before placing an order.

+How many samples can I order?

You can purchase as many samples as you like, however we will only refund you the cost of up to 5 samples when you place an order with us.

As such we will issue you a maximum of a $10 discount coupon to offset the cost of purchasing the samples. You may use this discount coupon for your next purchase, regardless of the value of your order.

+When will I receive my samples?

Your samples will be posted on the following business day, after we have received your payment. Shipping normally takes between 2-6 business days via regular post. An additional cost will apply if you opt for the express post option.

(International sample orders will take 6-10 business days via regular post)

Please note that choosing the bank transfer option may delay the dispatch of your samples by up to 2 business days, as we require all funds to clear prior to dispatching the samples.

+What is the cost of samples?

The cost of samples is $2.00 each. A maximum of $10 (5 samples) spent on samples will be fully refunded once an additional order has been place.

Please note: shipping will be charged at $2.00 regular post for your sample order, and is not redeemable.

$2:00 regular shipping worldwide 
$10.00 express shipping (only available for orders shipped within Australia) 

+How do I redeem the cost of samples I paid for?

A redemption code will be generated and emailed to you after placing a sample order. When you go ahead with placing an order, you will need to input the redemption code in the redemption code field, and the cart total will automatically be reduced by the amount you spent on samples. You may purchase as many samples as you like, however it is a maximum of $10 credit that will be refunded to you when you place an order. The cost of shipping for your sample order is not applicable.

The sample redemption code can only be used once, and will expire after you have redeemed the cost and completed the purchase. Only one sample redemption code can be applied within the same order.

+I have placed a sample order, but I haven’t received my credit coupon?

If you have not received a sample redemption coupon via email after placing a sample order, please check your spam/ junk folder and subsequently contact our customer service department. Alternatively, continue with placing the order and select the bank transfer option available to you on the payment page. Then contact us via phone or email upon placing your order, and we will track your sample purchase details and will adjust the cost of your order to reflect your discount, payment can then be made over the phone with a credit card or via bank transfer.

+Can I personalise my samples?

Sample invitations cannot be personalised. This is due to the costly print setup process associated with creating customised invitations. Our samples are already printed and ready to go so we can get them to you promptly. 

The preprinted samples will give you an excellent idea as far as the stock, design and finishes are concerned, that will assist you in making a final decision on what design to order.

If you choose to place an order with us, you will be able to see your personalised wording and layout before we proceed to printing via a digital proof. You will be provided with 3 rounds of free edits on this digital proof should you require to change the text, format or choose an alternative font.

+Can I order samples of invites in different colour themes from the options included?

Unfortunately, we are only able to send you a sample invite in one of the colours that are listed on our website; the sample invite will have the default wording and default text colour as pictured online.

When it comes time to placing an order some of the invitations can however be customised and the background colour theme changed.

You will also be provided with a printed colour swatch of all possible colours that can be used on the selected range of invitations.

+Can I order accessory samples?

Only some accessory samples can be purchased, as we are not able to stock all accessories in all colour themes due to the sheer volume of our product range. The 'buy sample' button will be active on all accessory samples that you can purchase. Please contact our customer service team to obtain accessory samples not listed on the site.