Frequently Asked Questions
Once you submit and order online, a digital proof will be sent to you within one to two business days of us receiving your payment. The length of the digital proofing process may vary, as this is based on the number of edits you request before approving the artwork.
Once you have approved your digital proof, the process of printing and hand assembly will take between 6 to 8 business days.
(note: an additional 2 business days is required for the production of Hot Foil Stamped items & the Imperial Glamour Invitations)
Shipping is not included within this timeframe.
If you pay by EFT it may take longer for your first digital proof to be sent to you, as the funds will need to be cleared prior to our designers starting the artwork.
Shipping will take another 1-6 business days depending on the shipping method selected and your location.
Due to the large volume of orders we receive, we are not able to guarantee priority deliveries that are less than 5-8 working days. However, if your order is urgent please contact our customer service team, and we will do our best to prioritise your order and deliver the finished product as fast as possible.
Yes, we have a minimum order quantity of 20 invites. It is recommended that you order a few extra invitations for contingency and spares.
We would recommend ordering a few more invitations than you need as ordering more invites at a later stage will be treated as new order and no quantity discount will be applied, you will also have to order a minimum of 20 invitations as per our policy. As a general rule we would recommend ordering an extra 10 to 20 invites than is needed.
You will need to make a new order via the website, for the same product. If you need to reorder your invitations, it will be treated as a new order and no quantity discount will apply.
In the comments section, you may include a note informing our designers of your previous order number ID so that we can skip the digital proofing stage and print the existing artwork.
When placing your order, you will need to finalise the quantity of invitations you require, as well as have your wording ready to be typed out. During the ordering process, we will present you with sample wordings to choose from to assist with ideas.
During the personalisation stage of ordering your invites you may be asked for additional and optional information such as guest lists, images etc. - these can be provided at a later stage.
You can personalise your invitation by ordering via our website. You will be presented with the 'Personalise Now' option. This will guide you through the process of personalisation. You will be able to input your wording, choose a preferred font combination and colour themes among other options.
Should you have any questions or issues, please contact our customer support center via the online chat or the contact us section.
The personalisation capabilities depends on the individual product you are ordering; however, the following items are fully customisable:
- Invitation wording
- Fonts in the invitation wording
- Font colours
- Seal sticker design
For full details on what can be customised in your preferred design, please contact a member of our customer service team via chat support, email or phone.
No you may place an order for invitations in store however it is easiest if you use our website to order your invitations; if you require extra customisation or assistance one of our customer service team members can assist you through email enquiries, chat support or via the phone.
Yes, this is referred to as the digital proofing process, in which we will send you digital proofs with your wording in the template of the invitation/accessory design you have chosen.
You will have up to three complimentary proofs to ensure that you are completely satisfied with the layout, font usage and the design of your invitation. Any subsequent edits beyond the 3rd round will be charged at $25.00 per additional proof created.
* We will not include additional proofs made on account of our error in your complimentary proofs.
Unfortunately, no. This is due to the high setup cost involved in creating a printed proof.
Firstly, we recommend checking your spam or junk mail as sometimes our email correspondence with you can find its way into these folders. If you have paid via EFT please note it will take a few days for the payment to show up in our accounts so this may add on some extra time for us to process your order. If you are still concerned please contact us via email, chat support or phone and we can look into your order.
If your discount code does not work an error message will be displayed on your screen if an invalid discount code has been entered. The error message will clearly explain why the discount coupon cannot be applied. If you have any enquiries regarding your coupon, please contact us and we can look into the matter for you.